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Privacy Policy:
At AlKhuzam development and trading fzco (Trading as Weyacom Estates), a company incorporated under the provisions of Companies Act, 1956, having our registered office at Abu Hail, Khalifa B A building, Office G21, Dubai, UAE, Trade License 25918.
with details about the manner in which your data is collected, stored and used by us. You are advised to read this Privacy Policy carefully. If you do not agree to the terms of this Privacy Policy, please do not further use or access IREL website/applications.
TERMS AND CONDITIONS:
15.2 The Goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
15.3 We are under a legal duty to supply you with Goods that are in conformity with the Contract.
15.4 Any Goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
15.5 If there has been an error on our website regarding the price of our Goods, we will give you the option to re-confirm your Order at the correct price or to cancel your Order.
15.6 If we can't supply certain Goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
15.6.1 we will let you know if we intend to do this but this may not always be possible; and
15.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
Your right to cancel
15.7 In certain cases, you have a right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
15.8 You do not have the right to cancel the contract if the order is for the supply of certain Goods, including Goods that are made to your specifications or are clearly personalised or Goods that are liable to deteriorate or expire rapidly (including, for example, powder-based products such as cement and plaster).
15.9 We will inform you prior to the contract coming into force whether or not you have a right of cancellation in respect of the Goods you have ordered.
15.10 Where you have the right to cancel the contract, you must do so within 14 days after the date of delivery and in accordance with clause 15.11.
15.11 Notice of cancellation should be given to us by post or email, at the address or email address shown on the Order or the Quotation or by phone to our telephone number shown on our website giving details of your order number and/or the Goods ordered. You can also download and fill in the cancellation form.
15.12 If you exercise your right of cancellation after the Goods have been delivered, you must return the Goods to the address specified by us within 14 days of notice of cancellation, which may be the address of our nominated carrier or supplier. The deadline is met if you send the products back to the nominated address before the 14-day period has expired. We recommend that you obtain proof of posting. We are not obliged to make the refund until we (or our nominated carrier or supplier) have received the Goods back from you or until you have provided us with evidence that you have sent the Goods.
15.13 You are responsible for the Goods while they are in your possession and must take reasonable care to ensure the Goods are not damaged while in your possession or in transit. We may make a deduction from the refund amount if you have handled the Goods in a way that has diminished the value of the Goods, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products.
15.14 Unless the Goods are faulty or misdescribed, you will have to bear the direct costs of returning the Goods to us (or our nominated carrier or supplier). See Returns & Refunds for more details.
15.15 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
15.16 If you cancel this Contract, we will refund all payments received from you but will only refund the cost of standard delivery, even if you chose a more expensive delivery option.
15.17 We will issue a refund of the product price and excluding any delivery charges, within:
15.17.1 14 days after the day we (or our nominated carrier or supplier) receive the Goods back from you; or
15.17.2 (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or
15.17.3 if no Goods have been supplied, 14 days after the day on which you told us that you want to cancel the contract.
15.18 We will make the refund using the same payment method you used to make your purchase, unless you have expressly agreed otherwise.
No Refunds (Only on Damaged Materials/Cancelltion)
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